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Frequently Asked Questions

Do you have any discounts or coupons?

All of our current discounts and deals are listed under the “Promotions” category at the top of the configuration page for each laptop.

What is your return policy?

Any laptop purchased from MALIBAL.COM may be returned or exchanged only in accordance with MALIBAL’S return policy in effect on the date of the invoice or acknowledgment. You must contact us directly before you attempt to return a laptop in order to obtain a Return Material Authorization Number for you to include with your return. You must return the laptop to us in its original packaging and condition with all included manuals, discs, accessories etc.

Do you offer any military discounts?

We do offer a military discount on all notebook purchases. Simply paste this code in during checkout to redeem the savings: MILITARY. Valid for active duty only. Note: A military ID card is required for verification. We do not currently offer any student discounts.

How much is shipping and tax to my state or country?

Shipping costs are determined by cost of notebook and location. Please add a notebook to the cart and then click the, “Estimated Shipping Charges,” link at the bottom of the cart page. Within the US, there are no taxes outside of Nevada. Nevada residents are subject to 8.10% sales tax. For customers outside the US, you will have to pay your local VAT (Value Added Tax) to customs once the notebook arrives in your country.

When is my order shipping?

Laptops usually ship out within 5-7 business days after the order is placed. We also offer rush service (1-3 business days) for $50. Once your laptop ships out we will email the tracking number so that you can see the estimated arrival date. Someone will need to be at the address to sign for the package.

How do I check the status of my order?

We will send you emails and texts with status updates as your order progresses through the different stages.

How do I cancel an order?

You may cancel an order any time up until it ships. After it ships, you will not be able to cancel it, but will instead have to use our return policy in order to return the laptop for a refund. To cancel an order, simply open a sales ticket or sales chat and give the representative your order information, and they will cancel the order for you and send you confirmation via email and text.

How do I make a change to my order?

You may make changes to your order up until it ships. To modify an order, simply open a sales ticket or sales chat and give the representative your order information and specify which changes you want to make. Please note: You cannot change the shipping address on an order.

Do you price match?

We do not currently offer any price matching.

When is my order shipping?

Laptops usually ship out within 5-7 business days after the order is placed. We also offer rush service (1-3 business days) for $50. Once your laptop ships out we will email the tracking number so that you can see the estimated arrival date. Someone will need to be at the address to sign for the package.

How do I track my order after it ships?

You can view your tracking status via the order page in your account.