Privacy Policy

Your Data, Your Rights: Our Commitment to Privacy

Table of Contents

This privacy statement describes how MALIBAL, LLC collects and uses the personal information you provide on www.malibal.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Collection and Use of Personal Information

When you register an account and/or place an order, we collect the following personal information from you:

  • Contact Information: Name, email address, mailing address, and phone number
  • Billing Information: Credit card number, and billing address
  • Unique Identifiers: Username, account number, and password
  • Preferences Information: Product wish lists, and order history


We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Send your requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Respond to your questions and concerns
Choice/Opt-Out

You are never auto-subscribed to any mailing lists or newsletters. However, if you voluntarily choose to subscribe, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena or similar legal process,
  • when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others,
  • to investigate fraud or respond to a government request,
  • if MALIBAL, LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, in which case you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.

PayPal

If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number, directly to PayPal. PayPal’s privacy policy will apply to the information you provide on the PayPal site.

Cookies and Other Tracking Technologies

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of MALIBAL, LLC. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

We provide two means for you to make a purchase on our site. You can either use our order form or a third party payment option. If you use our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology (SSL).

If you choose to use a third party payment option to pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

You can contact us about this privacy statement by writing us at the address below:

MALIBAL, LLC 4100 W. Flamingo Rd. Ste 1441 Las Vegas, NV, 89103

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FAQ

Questions and Answers
Who is MALIBAL?

MALIBAL is an innovative technology company that produces high-performance, custom Windows laptops and Linux laptops for developers and content creators; mobile workstations for engineers, scientists, video editors, 3D modelers, and animators; and mobile servers for enterprise applications.

More

Why MALIBAL?

In a marketplace dominated by large corporations, MALIBAL offers a refreshing alternative that focuses on open-source support, the right to repair, hardware integration in the USA, personalized US-based customer support, and the unique combination of customization and high-performance technology in sleek, user-friendly designs.

More

Are all the parts soldered to the motherboard?

In many modern laptops, especially thin and light models (like Apple’s MacBook Air or Pro, Dell’s XPS 13, or many of Lenovo’s ThinkPad X1 Carbon models), the memory, storage, battery, and wireless module are often soldered directly onto the motherboard.

However, as part of our commitment to the Right to Repair Movement, the memory, storage, battery, and wireless module on all MALIBAL laptops are user-upgradeable or user-replaceable.

Can your laptops be charged or powered via USB-C?

All MALIBAL laptops can be powered via the Thunderbolt 4 port.

How do I track my order after it ships?​
You can view your tracking status via the order details page in your account.
How do I get a quote?

If you need a quote for any reason, e.g., to submit to accounting for approval, before ordering, simply add the laptop(s) you want to purchase to the Cart, then click Checkout, and on the checkout page, click Convert Cart to Quote. We will email you a PDF of the quote with a link to make payment once you are ready to complete the order.

How do I cancel an order?

You may cancel an order any time up until it ships. After it ships, you will not be able to cancel it, but will instead have to use our return policy in order to return the laptop for a refund. To cancel an order, simply open a sales ticket or sales chat and give the representative your order information, and they will cancel the order for you and send you confirmation via email and text.

How do I make a change to my order?

You may make changes to your order up until it ships. To modify an order, simply open a sales ticket or sales chat and give the representative your order information and specify which changes you want to make.

When is my order shipping?

If all parts are in stock, the average build time for laptops is 5-7 business days. This means laptops will ship 5-7 business days after the order is placed. If a component is backordered, it will say which parts are backordered in your order confirmation email.

To see the estimated delivery date of your laptop, please check your order confirmation email for the Estimated Delivery Date. You can also see this information on your My Account > Order Details page. The estimated delivery date is the build time (plus backorder delay, if applicable) plus the shipping time.

Once your laptop ships out, we will email you the tracking information. An adult will need to be at the address to sign for the package when it arrives.